Who We Are

Gruxo Hwixu operates from UNIT 2 Westmede Centre, Winsford Ave, Allesley Park, Coventry CV5 9AF, United Kingdom. We provide online education focused on detective fiction writing, and we're the data controller for any personal information you share with us.

Questions about how we handle your data? Reach out to us at [email protected] or call +447984568354.

What Information We Collect

We collect different types of information depending on how you interact with us. Here's what that looks like:

Information You Give Us Directly

• Name and contact details when you enquire about courses or sign up
• Payment information when you enrol (processed securely through third-party providers)
• Your writing samples and coursework submissions
• Messages you send through our contact forms or email
• Feedback and testimonials you choose to share

Information We Collect Automatically

• Technical data like IP address, browser type, and device information
• How you navigate our website — pages visited, time spent, links clicked
• Cookies and similar tracking technologies (more on this below)
• Course progress and completion rates for enrolled students

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose:

We'll never send you marketing emails unless you've explicitly opted in. And you can change your mind any time.

Cookies and Tracking

Our website uses cookies — small files stored on your device that help us remember your preferences and understand how you use our site.

Types of Cookies We Use

• Essential cookies: These keep the site working properly and remember your login status
• Analytics cookies: Help us see which pages are popular and where we can improve
• Preference cookies: Remember your settings and choices

You can control cookies through your browser settings, though disabling certain ones might affect how the site functions for you.

Sharing Your Information

We don't sell or rent your personal data to third parties. Period. But we do work with trusted service providers who help us run our business:

• Payment processors: Handle transactions securely (they never share your full card details with us)
• Email service providers: Send course materials and communications on our behalf
• Website hosting: Keep our platform running smoothly
• Analytics tools: Help us understand website usage patterns

These providers only access data necessary for their specific function, and they're contractually bound to protect your information.

Your Rights Under UK GDPR

UK data protection law gives you substantial control over your personal information. Here's what you can do:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate or incomplete information
• Erasure: Request deletion of your data (with some exceptions)
• Restriction: Limit how we process your information in certain circumstances
• Portability: Receive your data in a structured format to transfer elsewhere
• Object: Oppose processing based on legitimate interests or for direct marketing
• Withdraw consent: Remove permission you've previously given (doesn't affect past processing)

To exercise any of these rights, email us at [email protected]. We'll respond within one month, though complex requests might take a bit longer. We'll verify your identity before acting on your request — standard security practice.

How Long We Keep Your Data

We don't keep your information longer than necessary. Here's our general approach:

• Course enrolment data: Retained for the duration of your course plus six years (for educational records and legal requirements)
• Financial records: Kept for seven years to comply with UK tax law
• Marketing consent: Maintained until you withdraw it, plus a suppression record to prevent future contact
• Website analytics: Typically anonymized after 26 months
• Correspondence: Deleted after three years unless relevant to ongoing matters

When we no longer need your data, we securely delete or anonymize it.

Data Security

Protecting your information is something we take seriously. Our security measures include:

• SSL encryption for all data transmitted through our website
• Secure servers with regular security updates and monitoring
• Limited staff access to personal data on a need-to-know basis
• Regular backups stored in encrypted format
• Secure password policies and two-factor authentication where possible

No system is completely foolproof, but we work hard to protect against unauthorized access, alteration, or disclosure.

International Data Transfers

Your data is primarily stored on servers within the United Kingdom. Some of our service providers operate internationally, which means your information might be processed outside the UK.

When this happens, we ensure adequate protection through approved transfer mechanisms like standard contractual clauses. We only work with providers who meet strict data protection standards.

Children's Privacy

Our courses are designed for adults aged 18 and over. We don't knowingly collect information from anyone under 18. If you're a parent or guardian who believes your child has shared information with us, please contact us immediately so we can remove it.

Changes to This Policy

We review this privacy policy regularly and update it when our practices change or legal requirements evolve. The "Last Updated" date at the top tells you when we last made changes.

Significant changes will be communicated through email or a prominent notice on our website. Continuing to use our services after changes take effect means you accept the updated policy.

Complaints and Concerns

If you're unhappy with how we've handled your personal information, please let us know at [email protected]. We'll do our best to resolve any issues.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator. Visit ico.org.uk for more information.